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Stalin is alive and well and running my IT department!
BMC Finally remove their head from the sand and announce a SaaS Service Desk
Dependency Mapping - snake oil or success?
History is written by those with the largest marketing budget
CA, the NetQOS acquisition and Wily
The hero mentality must end for ITSM to be successful
Are the sharks finally circling Tivoli?
Will Skype finally turn a profit?
The IT Ambassador
Is your CMDB a junkyard?
Is Microsoft a serious player in ITSM?
Does the financial crisis mean the end of the CMDB hype?
The ITIL crusade
ITIL v3 - What are the improvements
SaaS - A great way to bypass the IT department!
To standard security polices have the opposite effect?
Do you think about replaceability in tool selection?
Do current university degrees adequately prepare graduates for a career in ITSM?
Has ITIL finally sold out?
Who's Hot in Business Service Management (Part 1)
Traditional Service Desk offerings. Will they survive the SaaS onslaught?
Michael Jackson fans crash website
Virtualization Challenges
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